Apple launches self-service repair program for iPhones
Apple today announced that it has launched the iPhone Self-Service Repair Program, announced late last year, that will allow iPhone 12, iPhone 13, and third-generation iPhone SE users to perform certain repairs at home in the United States with plans to launch. in Europe later this year.
Apple says that original Apple repair manuals, parts and tools will be available at the new Self Service Repair Store.
In the store, customers will have access to more than 200 individual items and tools. Initially, the store will include gadgets only for the iPhone 12, iPhone 13 and third generation iPhone SE collections.
Apple says it plans to expand the store with tools, manuals, and parts for Mac computers with Apple silicon chips later this year.
To perform the repair, customers will first need to review the repair manual for their product and the specific repair on the Apple Support website.
After that, they will be able to order the required parts and tools from a self-service repair shop and start the repair. All tools and parts offered in-store undergo “extensive testing to ensure the highest levels of quality, safety, and reliability,” says Apple.
While customers must order parts for repair, Apple will provide a $49 kit that includes all the essential tools needed to make repairs to customers.
The rental kit will be available to customers for a week before they need to be returned to Apple and shipped for free. This rental option offers flexibility to customers who may not want to own and purchase all of the tools for just one repair.
The program is part of Apple’s efforts to “widen access to fixes,” according to the company. However, Apple warns that the “vast majority” of customers should still visit a specialized repair provider, such as an Apple Store, to ensure their devices are repaired safely and reliably.
Over the past three years, Apple has expanded its repair network, including more than 3,000 independent repair providers and more than 5,000 authorized service providers worldwide.
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